Except as described in this Policy, we do not collect personal information about you unless you voluntarily submit that information to us, such as through our contact pages, by e-mail, registering an account with us or some other means. The personal information which you may provide to us could include your name, address, telephone number, e-mail, and information about your replacement projects.
When you visit or use the Site, we may automatically collect certain non-personal information about you, such as the type of browser or device operating system you use, the domain name of the website from which you linked to us, the amount of time you spend on the Site and the pages on the Site that you view. We may also aggregate information collected from our users (such as the number of users in a particular region or having similar characteristics).
To access certain information or features, we may ask you to register or sign-up for an appointment. You can also sign up to receive information, updates, news, newsletters and marketing or offers from us. If you register with us, request information or subscribe to our emails, we will collect information from you, such as your name, email address, and other contact information. We may also ask or allow you to provide additional optional information, such as user preferences, project information, and certain demographics.
We may allow you to sign into our Services using third party accounts, such as Google or Facebook accounts. When you log in through such third-party accounts, we ask you to grant us permission to access and use certain information from these accounts (as explained on the permissions page), including your name, email address, public profile information, as well as (with your permission) your contacts or friends list, your picture or other profile information. Our Services may also include social media buttons, such as the Facebook Like button or other similar social media buttons and we may collect information about how individuals like and share content about us on these social media platforms. Please note, any third-party social networking or other site controls the information it collects from you and what information it discloses to third parties.
Customer Support and Services
We collect personal information when you request information from us, sign-up for an appointment, or submit a contact us form for customer service or other purposes. Example: you may provide your email or phone number so we can answer your inquiry via email or text.
Our Services may allow users to submit content such as comments, blog posts, pictures, reviews, ratings or other user-generated content. When you submit such content, we maintain a copy of this content. We may also collect certain information metadata associated with your content (including location, date/ time stamp, device type).
We collect your personal information you provide to us if you choose to participate in one of our voluntary surveys.
We collect information you provide to us when signing-up and/or participating in our Referral Program. For more information click here.
We collect information about your use of our Services, such as a record of your inquires and purchases, and your sharing history, including how and with whom you interact or share content and other info.
Other Information from Third Parties.
We may also collect information, including personal information about you from third parties, which we may combine with other information we have collected. For example, if you take advantage of a third-party or affiliate offer through the Services, we may collect certain information from that third party about your order or interaction with them, such as purchase amount and details. If you connect or integrate our Services with third party services or devices, you are giving us permission to collect information from these sources. Usage and Device Data
We automatically collect information about your use of our Services through cookies, web beacons, log files and other methods including: log files, IP address, app identifier, device ID, advertising ID, location info, browser type, device type, domain name, the website that led you to our Services, the website to which you go after leaving our Services, the dates and times you access our Services; language information; device name and model; operating system type, name, and version; the length of time that you are logged into or using our Services, and the links you click and your other activities within the Services (“Usage Data”). With your consent, we also may collect geolocation data from your device. You can disable our access to your location by changing your device’s settings. Please see the “Cookies and Other Tracking Mechanisms” section below for more information.
We may use your information, including personal information, for the following purposes:
Providing and Improving Our Services
We may use your information to provide and maintain our Services; to improve our Services; to develop new features, products, or services; to authenticate users; and to perform technical operations, such as updating software. By submitting an inquiry, you consent to and authorize Infinity Retail and affiliates to contact you directly, including, but not limited to, phone call/messages, SMS messages (including text messages), chat, and email delivered using an automatic system:
to provide timely information, products, and services you request
to provide you with effective customer service
to provide you with a more personalized experience when you use this Site
to contact you with special offers and other information we believe will be of interest to you (in accordance with any privacy preferences you have expressed to us)
to invite you to participate in surveys and provide feedback to us (in accordance with any privacy preferences you have expressed to us)
to improve the content and usability of this Site
to better understand your needs and interests
to improve our products and services
to improve our marketing and promotional offers.
Customer Support and Service
We use the personal information we collect for customer service and support purposes. For example, if you send us an inquiry, we will use your personal information to address and answer your question. It allows our team to communicate and respond to your request.
We use the personal information we collect to assign, track, and post referral credits to users’ accounts; and to operate and maintain our customer Referral Program, if you elect to participate in the program.
Personalizing Content and Ads
We may use the information we collect about you to personalize the information and content we display to you, including marketing, promotional and sponsored content, as well as providing you with more relevant ads.
Marketing and Communications
We may use the information we collect about you to communicate with you about your account. We may use email and push notification to send you product updates; to respond to your inquiries; to provide you with news and newsletters, special offers, promotions, promotional contests, and other information we think may interest you; and for other informational, marketing, or promotional purposes. Please see the Your Choices section for more information about how to change your communications preferences.
Research and Analytics
We may use the information we collect about you to monitor, analyze and understand usage and activity trends, to conduct analytics on photos and images, and for other research, analytical, and statistical purposes.
Protecting Rights and Interests
General Business Operations
We may use the information we collect about you for the administration of our general business, accounting, record keeping and legal functions, and as part of our routine business administration, such as employee training, compliance auditing and similar internal activities.
We may use the information we collect about you to comply with applicable legal or regulatory obligations, including as part of a judicial proceeding, to respond to a subpoena, warrant, court order, or other legal process, or as part of a law enforcement or a governmental investigation or request, whether formal or informal.
We may disclose your information, including personal information as follows:
We may share your information with certain third parties so they may send you offers and other information we think may interest you. If you don’t want us to share your personal information with our third-party marketing partners, you may opt-out as set forth below. If you click an ad or otherwise take advantage of a third party offer in the Services, we may share certain information, including personal information, with that partner to facilitate your interaction with them. Partners are responsible for their own use of your personal information as well as the communications they send to you. You should contact them directly for questions about their handling of your personal information and to opt-out of receiving marketing communications.
We may disclose your information to our vendors, service providers, agents, or others who perform functions on our behalf. For example, we may disclose your information to third-party service providers to process payments on our behalf, host data on our behalf or assist us in targeted our advertising campaigns.
We may disclose the information we collect from you to our affiliates or subsidiaries; their use and disclosure of your personal information will be subject to this Policy.
We may disclose your information to another entity in connection with an acquisition or merger, sale or transfer of a business unit or assets, bankruptcy proceeding, or as part of any other similar business transfer, including during negotiations related to such transactions.
Protecting Rights and Interests
We may disclose your information to comply with applicable legal or regulatory obligations, including as part of a judicial proceeding; in response to a subpoena, warrant, court order, or other legal process; or as part of an investigation or request, whether formal or informal, from law enforcement or a government official.
Aggregate and De-Identified Information
We may disclose aggregate, anonymous, or de-identified information about users for marketing, advertising, research, or other purposes.
Cookies are alphanumeric identifiers that we transfer to your computer’s hard drive through your web browser for record-keeping purposes. Some cookies allow us to make it easier for you to navigate our Site, while others are used to enable a faster log-in process or to allow us to track your activities while using our Site. Most web browsers automatically accept cookies, but if you prefer, you can edit your browser options to block them in the future. The Help portion of the toolbar on most browsers will tell you how to prevent your computer from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. If you disable cookies, certain features may not function.
Clear GIFs, pixel tags and other technologies
Clear GIFs are tiny graphics with a unique identifier, similar in function to cookies. In contrast to cookies, which are stored on your computer’s hard drive, clear GIFs are embedded invisibly on web pages. We may use clear GIFs (also referred to as web beacons, web bugs or pixel tags), in connection with our Services to, among other things, track the activities users of our Services, help us manage content, and compile statistics about usage of our Services. We and our service providers also use clear GIFs in HTML emails to our customers, to help us track email response rates and identify when our emails are viewed or forwarded.
Our Site does not respond to do-not-track signals. For more information about do-not-track signals, please click here. You may, however, disable certain tracking as discussed in the Cookies and Other Tracking Mechanisms section above (e.g., by disabling cookies).
Custom Audiences and Matching: We may disclose certain information (such as your email address) with third parties (such as Facebook; more info here) — so that we can better target ads and content to our users, and others with similar interests on these third parties’ platforms or networks (“Custom Audiences”). The information is used to target our campaigns, not those of others.
As noted above, you may also control how Facebook and other third parties display certain ads to you, as explained further in their respective privacy policies and ad preferences pages. You can also obtain more information about targeted advertising, and how to opt-out of such ads from many third-party ad networks (including Facebook and Google), through www.aboutads.info/choices. Opting-out of participating ad networks does not opt you out of being served advertising. You may continue to receive generic or “contextual” ads on our Services. You may also continue to receive targeted ads on other websites, from companies that do not participate in the above programs. Many opt-out mechanisms are cookie based; if you delete cookies, block cookies or use another device, your opt-out will no longer be effective.
Our Services may contain links to third-party websites. Any access to and use of such linked websites is not governed by this Policy, but instead is governed by the privacy policies of those third-party websites. We are not responsible for the information practices of such third parties. Our Sites also may include social media features and widgets (collectively “Widgets”), such as a “share this” or “like” button or other interactive mini programs that run on our Services. Widgets can be used to provide you specific services from other companies (e.g., displaying the news, opinions, music, etc.). Widgets displayed on our Sites are hosted by the relevant third-party sites. These third-party sites may set cookies to enable the Widgets to function properly and they may collect your IP address browsing history. Their information practices are subject to the privacy policies of the third-party site and not this Policy.
We have taken steps to help protect the personal information we collect. However, no data security measures can guarantee 100% security. You should take steps to protect against unauthorized access to your device and account by, among other things, choosing a robust password that nobody else knows or can easily guess and keeping your log-in and password private. We are not responsible for any lost, stolen, or compromised passwords or for any activity on your account via unauthorized password activity.
If you ask to hear from us or request information from us, we may send periodic informational and promotional emails to you. You may opt-out of such communications by following the opt-out instructions contained in the email. If you opt out of receiving emails about recommendations or other information, we think may interest you, we may still send you emails about your account or any Services you have requested or received from us.
If you don’t want us to share your personal information with our third-party marketing partners, you may opt-out of future sharing by emailing us at [email protected] We may still send you our own marketing and promotional emails about information and third-party ads we think you may be interested in (unless you have opted-out of receiving marketing emails from us).
Our Services are not targeted to children under thirteen (13) years of age and we do not knowingly collect personal information from children under 13. If we discover that a child under 13 has provided us with personal information, we will promptly delete such personal information from our systems.
In this section, we provide information for California residents, as required under California privacy laws, including the California Consumer Privacy Act (“CCPA”), which requires that we provide California residents certain specific information about how handle their personal information, whether collected online or offline.
CATEGORIES OF PERSONAL INFORMATION THAT WE COLLECT, DISCLOSE, AND SELLThe information below sets out generally the categories of personal information (as defined by the CCPA) about California residents that we collect, sell, and disclose to others for a business purpose. We collect these categories of personal information from the sources as explained in the Information We Collect section above, and for the purposes explained in How We Use Your Information section above. Our collection, use and disclosure of personal information about a California resident will vary depending upon the circumstances and nature of our interactions or relationship with such resident
CALIFORNIA RESIDENTS’ RIGHTS
California law grants California residents’ certain rights and imposes restrictions on business practices as set forth below.
California residents have the right to opt-out of our sale of their personal information. Opt-out rights can be exercised by emailing [email protected] We do not sell personal information about residents who we know are younger than 16 years old, without opt-in consent.
Notice at Collection
At or before the point of collection, notice must be provided to California residents of the categories of personal information collected and the purposes for which such information is used.
Verifiable Requests to Delete and Requests to Know
Subject to certain exceptions, California residents have the right to make the following requests, at no charge:
Request to Delete: California residents have the right to request deletion of their personal information that we have collected about them and to have such personal information deleted, except where an exemption applies.
Request to Know: California residents have the right to request and, subject to certain exemptions, receive a copy of the specific pieces of personal information that we have collected about them in the prior 12 months and to have this delivered, free of charge, either (a) by mail or (b) electronically in a portable and, to the extent technically feasible, readily useable format that allows the individual to transmit this information to another entity without hindrance. California residents also have the right to request that we provide them certain information about how we have handled their personal information in the prior 12 months, including the:
categories of personal information collected;
categories of sources of personal information;
business and/or commercial purposes for collecting and selling their personal information;
categories of third parties/with whom we have disclosed or shared their personal information;
categories of personal information that we have disclosed or shared with a third party for a business purpose;
categories of personal information collected; and
categories of third parties to whom the residents’ personal information has been sold and the specific categories of personal information sold to each category of third party.
California residents may make Requests to Know up to twice every 12 months.
Requests to Know, Request to Delete and Do-Not–Sell requests may be submitted by emailing [email protected] We will respond to verifiable requests received from California consumers as required by law.
Right to Non-Discrimination
The CCPA prohibits discrimination against California residents for exercising their rights under the CCPA.
California Privacy Rights under California’s Shine-the-Light Law
Under California’s “Shine the Light” law (Cal. Civ. Code § 1798.83), California residents who provide us certain personal information are entitled to request and obtain from us, free of charge, information about the personal information (if any) we have shared with third parties for their own direct marketing use. Such requests may be made once per calendar year for information about any relevant third party sharing in the prior calendar year. California residents who would like to make such a request may submit a request in writing to [email protected] The request should attest to the fact that the requester is a California resident and provide a current California address.
For more information about, you may contact us as set forth in the Contact Us section below.
This Policy is current as of the Last Updated date set forth above. We may change this Policy from time to time, so please check back periodically. We will post any changes to this Policy on our Site, and will take steps to notify you of material changes, such as via email or prominent notice on the Services.